2025 FSA Annual Meeting Speakers

1:00PM March 12 | A Primer on AI: Impact & Opportunities in Aging Services
About the Speakers
Vipin Bhardwaj is CEO of NuAIg, which provides AI & Intelligent Automation and Analytics Advisory and Implementation services specifically articulated for senior living providers. Vipin is a Software consulting veteran with more than three decades of experience helping organizations evolve digitally and embrace technologies. He is a hands-on executive who builds high-performance teams from the ground up. During his career, Vipin has led more than 1,000 employees and digital transformation projects with over 100 clients, from mid-size to Fortune 500s. He frequently discusses the future of healthcare and the transformative role of AI in senior care at industry conferences, such as LeadingAge, CALA and Ziegler.

Travis Gleinig is a technology leader driving innovation and digital transformation in the aging services industry. As Vice President for Innovation and Chief Information Officer at United Methodist Communities, he spearheads strategic initiatives that align cutting-edge technology with organizational objectives, fostering operational excellence and elevating resident care and experience. His commitment to secure, scalable IT infrastructure and future-focused strategies underscores his dedication to shaping the future of technology in aging services.

2:00PM March 13 | Keynote
About the Speaker
Jason Young has been called a “rare breed” when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his ten years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture.

Today, as president of LeadSmart, Inc., Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola  and Tyson Foods, to name just a few. He has even returned to his old turf – Southwest Airlines – to extend his knowledge as a corporate training consultant in leadership development area once again. He has captured his philosophy of creating high performance cultures in his recent books, Servicetopia and The Culturetopia Effect.

Capturing the innovative strategies and tactics he created at Southwest Airlines, Jason offers insights and practical information that can be implemented immediately. 

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