● Active Listening
What are the reasons for and repercussions of failing to listen effectively? Discuss the importance of effective and active listening and strategies that will help you be an active listener.
● Coaching Skills for Managers
Explore how coaching can be an important management tool. Learn methods and tips to encourage staff development while they perform the work of the organization.
● Conflict Management
What’s your conflict management style? Most of us have one style that we gravitate to naturally. Learn how to address conflict effectively using your knowledge of your own style and through understanding the styles of others.
● Creating Engaging Meetings
Learn tips and methods to create engaging results-driven meetings where staff stay present, contribute and add value. Tools for virtual and in-person meetings will be shared.
● Dealing with Difficult People
We all have to deal with conflict at some point in our lives. At times, though, it seems that we come into conflict with some people more than with others. Find out why and learn how to deal with their behavior, and yours.
● Decreasing Employee Absences
Tackle causes of absenteeism and learn how to prevent it, rather than managing absences as they happen. We will also examine “presenteeism” and its effects.
● Delegation Skills
Employ better delegation as part of your leadership and time management skills development. We will discuss the benefits of and barriers to successful delegation, and examine the seven steps of effective delegation.
● Emotional Intelligence
Having the capacity to reflect and self-manage will enhance the ability to work with others. Gain a greater understanding of your personal style, uncover key strengths and opportunities for growth and explore how your view of others may be a barrier to maximizing communication and performance.
● Feedback in the Workplace
Understand why feedback is important and define the different types of feedback; discuss best practices; develop skills and implement plans to give and receive positive and corrective feedback.
● Leadership Styles (Myers-Briggs Type Indicator)
Myers-Briggs Type Indicator® (MBTI) focuses on natural preferences and how we relate to those whose are different. It is the most widely used personality instrument in the world, bringing greater understanding of how to live and work with others.
● Leading from the Middle
Understand the strain of the middle manager and how to be effective managing “up” and “down.”
● The Organization Workshop
A focus on the empowerment of individuals and the organizations they care about, and on the possibility of partnership within the work system, as well as with customers and suppliers. Participants are given a whole new lens for seeing, understanding and moving past any roadblocks to success. They are dropped into roles as top executives, middle managers, workers and customers interacting in a fast-paced environment, experiencing situations that regularly occur in these positions. Then, we cover practical strategic frameworks that help participants make sense of what they’re learning and enable them to connect to experiences in their own organizations.