Names (Video)
"I'm terrible with names!"
Correctly spelling and pronouncing people's names might seem like a small thing, but it's actually a big deal--especially when you are working with people from diverse backgrounds. Learn why it's important to spell and pronounce someone's name the right way, and what to do if you get it wrong.
Designed for staff and board leadership and employees of aging services organizations, these short videos and their accompanying reflection questions explore common scenarios that may occur.
Video Reflection Questions and Quiz
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