Responding to Concern (Video)
How should a board member respond to an employee or service recipient's concern or complaint? Carefully! As a board member, your desire to help could be misconstrued as a commitment.
FSA | Friends Services Alliance explores this concept and offers advice for addressing concerns.
Designed for staff and board leadership and employees of aging services organizations, these short videos and their accompanying reflection questions explore common scenarios that occur.
FSA members are granted the privilege to utilize tools and resources developed by FSA, with the understanding that they are not authorized to modify or claim ownership of these assets.
Related Resources
Consensus Decision-Making in a Quaker Values-Inspired Community (Video)
Choosing to move to a community does not mean a person sets aside their desire to have a voice in issues that will impact them. But it also does not...
Learning Lab | Board Member Basics
PowerPoint Presentation for the June 11, 2024 Board Member Basics Learning Lab. FSA members and partners are granted the privilege to utilize tools...